At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
Our Shops at Stonefield Retail Store in Charlottesville, VA is currently searching for a Year-round/Full-time Lead Cashier to become part of their team.
Position Purpose: Assists store management in promoting sales and providing world-class customer service to support business and department goals. Assigns tasks/jobs to front-line employees. Coordinates work processes and staffing to maximize efficiency and performance. Primary focus is on back-of-house operational activities related to the point of service/sale areas of the store, including cash operations and reconciliation.
Responsibilities:
- Serves as a positive role model for others in driving and maintaining high standards in assigned area while ensuring integrity of the brand:
- May assist in the interviewing process and provide input into hiring decisions.
- Leverages knowledge and strengths to foster growth and development of the team
- May support and train associates, communicating standards and processes, company policies and procedures
- Values and works collaboratively and respectfully across a variety of differences among team members and customers.
- Recommends adjustment to staffing levels/schedules to meet work requirements.
- May address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
- May provide in-the-moment input, feedback and coaching. If performance concerns exist, hands off to store management for performance management process.
- Contributes to Peak planning.
- Leads & executes compliance with Loss Prevention policies & procedures.
Oversees cash activities under direction of store management
- Performs cash pulls; drawer assignments, preparation of deposits, reconciliation of cash variances; reports and resolves issues of cash variances.
- Signs off on returns, employee purchases, price overrides and post-voids.
- Protects company assets and reports concerns.
- Oversees maintenance of cash wrap area.
Oversees sales activities in assigned area under direction of store management
- Provides direct service and sales assistance to customers and serves as role model for demonstrating customer service
- practices consistent with retail goals.
- Observes salesmanship performance and provides coaching for improvement as needed.
- Assumes delegated responsibility for operation of assigned area in absence of other leadership.
- Supports Lead - Sales by staffing front-line reps to meet business needs.
- Liaisons with Client Support to resolve POS issues and systems problems.
Maintains a business awareness of merchandising activities in assigned area
- Monitors the maintaining of merchandise presentation in keeping with the L.L.Bean image and direction, through use of floor displays, appropriate signage and daily maintenance; provides feedback to Lead - Sales or supervisor.
- Provides input to supervisor to ensure stock levels meet business demand.
- Assists in keeping minimum levels of stock and inventory, reporting inventory discrepancies as necessary.
- Ensures safety, security and cleanliness of sales floor and support areas.
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
Education Level: High School or GED
Years of Experience: 1+
Skills and Qualifications:
- Systems knowledge/experience
- Prior relevant retail experience
- Strong customer service skills and experience, with focus on customer retention, sales & service
- Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of backgrounds
- Strong organizational skills
- Ability to productively manage several work efforts at once
- Effective communication skills
- Ability to provide coaching & feedback in a supportive manner
- Ability to maintain a high level of enthusiasm, motivation and a positive attitude
- Must be able to handle currency with accuracy and an attention to detail
L.L.Bean uses a market-based compensation approach. The anticipated starting base pay for this position is $16.00 - $18.50. Individual compensation may vary based on factors such as a candidate’s experience, qualifications, education, geographic location, skills, competencies, and proficiency for the role.
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.
