Lead Talent Development Specialist - WIOA

Accountabilities:

As Lead Talent Development Specialist, you will support the quality, consistency, and compliance of workforce development programs by monitoring processes, strengthening procedures, and helping teams meet established performance standards. Your responsibilities will include:

• Review case files and records to ensure compliance with contractual agreements, program requirements, and applicable federal, state, and local workforce regulations.

• Conduct quality assurance reviews and implement monitoring procedures to evaluate the accuracy, completeness, and consistency of case management activities.

• Develop, implement, and enforce quality assurance plans to improve program effectiveness and service delivery.

• Identify compliance gaps, documentation issues, and operational deficiencies, recommending corrective actions and implementing improvement plans.

• Create, maintain, and monitor Standard Operating Procedures (SOPs) to promote consistent processes and adherence to established standards.

• Compile, analyze, and organize program data to support performance reporting, progress monitoring, and informed decision-making.

• Provide case management support, determine customer eligibility, and complete data entry tasks when required.

• Conduct training sessions, orientations, and presentations to communicate program requirements, quality standards, and best practices.

• Support workforce professionals in understanding eligibility determination procedures, documentation requirements, and appropriate case file management.

• Collaborate with colleagues and stakeholders to address operational challenges, improve processes, and maintain compliance with program objectives.

• Participate in meetings, conferences, and other off-site activities as needed to support program coordination and continuous improvement.

• Maintain confidentiality and handle customer information in accordance with applicable policies and equal employment opportunity guidelines.

Requirements:

The ideal candidate combines experience in quality assurance, workforce development, or human services with strong organizational, analytical, and communication skills. You should be comfortable reviewing records, interpreting program requirements, delivering training, and working with individuals from diverse backgrounds. Key qualifications include:

• A bachelor's degree in a related field.

• At least three years of relevant professional experience in workforce development, human services, quality assurance, case management, or a related area.

• An equivalent combination of relevant experience and training may substitute for up to two years of the education requirement on a year-for-year basis.

• Knowledge of quality assurance procedures and applicable federal, state, and local workforce laws, regulations, and mandates.

• Experience conducting quality assurance activities, including planning and performing case file or records reviews in a workforce or human services environment as a reviewer, monitor, or case manager.

• Working knowledge of computer applications, data management processes, and accurate recordkeeping practices.

• Familiarity with eligibility determination procedures, documentation requirements, and filing processes.

• Strong communication, telephone, and customer service skills, with the ability to interact professionally with customers, colleagues, and stakeholders.

• Demonstrated ability to conduct training sessions, facilitate orientations, and deliver presentations to individuals and groups.

• Strong analytical and organizational skills, with the ability to identify deficiencies, recommend corrective actions, and monitor implementation.

• Excellent attention to detail and the ability to manage multiple responsibilities while maintaining compliance with established standards.

• A proactive, collaborative approach and the ability to work effectively with individuals from diverse backgrounds.

• Willingness to travel for meetings, conferences, and other work-related activities.

• Ability to perform the essential functions of the role, with reasonable accommodations available for qualified individuals with disabilities.

Benefits:

• Meaningful Work: Contribute to workforce development programs that help individuals access employment opportunities and build sustainable careers.

• Professional Development: Access learning opportunities designed to strengthen professional expertise and support career advancement.

• Networking Opportunities: Connect with workforce development professionals and colleagues across a broad service network.

• Collaborative Environment: Work alongside a committed team focused on quality, accountability, and continuous improvement.

• Career Growth: Develop skills in quality assurance, program compliance, training, and workforce services.

• Inclusive Workplace: Equal employment opportunities for qualified applicants and employees, regardless of legally protected characteristics.

• Accessibility and Accommodations: Reasonable accommodations are available to qualified individuals with disabilities throughout the application and hiring process.

• Confidential Application Process: Candidate information is handled confidentially in accordance with applicable equal employment opportunity guidelines.