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Grand Rapids, MI (Pew Campus), United States of America
Onsite
Primary Duties:
1. Provide administrative and technical support for the learning management system (Blackboard) and associated web applications managed by eLearning Technologies, ensuring reliable system performance and effective use by faculty, staff, and students.
2. Build and maintain strong collaborative relationships with the university community to support timely issue resolution, high levels of customer service, and continuous improvement of teaching and learning technologies. Translate non-technical user needs and feedback into actionable technical requirements, bridging the gap between end users and technical solutions.
3. Support, maintain, and troubleshoot client/server systems and web applications. Collaborate with campus and vendor partners to implement enhancements and support the ongoing operation and improvement of supported systems.
4. Provide statistics and system analysis on assigned projects, LMS usage, and third-party applications. Communicate findings clearly to both technical and non-technical audiences, translating complex data into actionable insights. Monitor and report on system and application performance metrics.
5. Serve as a project lead on assigned IT initiatives and implementations that support teaching, learning, and student success. This includes facilitating conversations with non-technical stakeholders to define project goals and translating those goals into technical plans and deliverables.
6. Conduct research and evaluation of software, hardware, operating systems, and emerging technologies. Recommend solutions that support the university’s teaching, learning, and educational computing needs.
7. Support identity and access management services for web applications, including single sign-on (SSO), multi-factor authentication (MFA). Collaborate with campus and vendor partners to ensure secure and reliable authentication services.
8. Perform other duties as required/assigned by leadership.
Required Knowledge, Skills and Abilities:
Preferred Knowledge, Skills and Abilities:
How to Apply:
Attach your cover letter and resume. Applications missing required documents will not be considered. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact Kim Kenward (kenwardk@gvsu.edu). If you need technical assistance, please contact Human Resources at hro@gvsu.edu.
Applicants must be legally authorized to work in the United States and must not require sponsorship now or in the future.
Application Deadline: Application review begins July 20, 2026. This posting may be closed at any time at the discretion of the University.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).
Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.