MS - IT Infra/Cloud - Manager - Incident Manager - operate

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Incident Manager within our Managed Services practice, you will play a pivotal role in optimizing cloud infrastructure and services to facilitate seamless operations and availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems, confirming that networks, servers, and data centers function smoothly to minimize downtime and enhance performance.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards, motivating and inspiring others to deliver quality. You will leverage team strengths and manage performance to meet client expectations, while embracing technology and innovation to enhance delivery.

In this role at PwC Acceleration Center India, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will address conflicts or issues, engage in difficult conversations with clients and team members, and uphold professional and technical standards. Your growing business knowledge will help identify opportunities that contribute to the success of our firm, articulating our purpose and values in a meaningful way.

Responsibilities

- Managing and optimizing cloud infrastructure to support seamless business operations
- Monitoring and troubleshooting cloud-based systems to minimize downtime and enhance performance
- Implementing industry-leading practices for cloud service delivery and infrastructure management
- Leading teams in strategic planning and execution of cloud operations initiatives
- Utilizing technical skills in Amazon Web Services (AWS) and Microsoft Azure for cloud administration and optimization
- Developing and maintaining cloud compliance and security protocols
- Coaching and mentoring team members to leverage their strengths and improve performance
- Collaborating with stakeholders to identify opportunities for cloud infrastructure enhancements
- Overseeing the deployment of scalable cloud solutions to meet client needs
- Encouraging innovation and embracing technology to drive continuous improvement in cloud operations

What You Must Have

- At least a Bachelor's degree
- At least 7 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Utilizing Amazon Web Services (AWS) and Microsoft Azure
- Managing Cloud Infrastructure Architecture Design and Optimization
- Implementing Cloud Migration and CloudOps strategies
- Excelling in Cloud-Based Service Management and Delivery
- Demonstrating proficiency in Dynatrace APM and Splunk platforms
- Embracing change and fostering innovation in cloud operations
- Mentoring teams in strategic questioning and analytical thinking

Travel Requirements

Not Specified

Job Posting End Date

August 31, 2026