NBC-HWC Health Coach

The Role

We’re hiring a Clinical Navigator (Health Coach) to deliver virtual chronic care support for Medicare patients enrolled in Cadence care programs.

Clinical Navigators deliver proactive, patient-centered outreach and follow-through. Depending on program needs, this role includes structured patient check-ins, coaching and goal-setting, care coordination to close gaps in care, and addressing barriers such as access to resources, transportation, or medication refills. Clinical Navigators document patient interactions in the Cadence platform and collaborate closely with the clinical team to escalate concerns and coordinate next steps, ensuring patients feel supported, informed, and engaged throughout their care journey.

Schedule

This is a full-time, remote position based in the United States. Standard working hours are Monday through Friday, with the following schedule options:

• Mountain, Arizona, or Pacific Time: 8am to 5pm or 9am to 6pm
• Central Time: 9am to 6pm CT only

What You’ll Do

• Conduct outbound telephonic patient outreach and provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease.
• Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals.
• Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change.
• Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies, and execute care delivery tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision.
• Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools.
• Document patient interactions, outcomes, and follow-up plans in the Cadence platform; identify barriers to care (including social needs) and connect patients with resources or internal support pathways.
• Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack, and contribute feedback to improve workflows in a fast-moving, change-oriented environment.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

Who You Are

• A clinician who thrives at the intersection of rigorous care standards and a care delivery model that is still being built.
• Skilled in patient education, coaching, and care coordination - you meet patients where they are in life, considering their age, lifestyle, and diet.
• Disciplined in documentation and follow-through, with the attention to detail required for accurate clinical records in a remote environment.
• Reliable and consistent in schedule adherence, with the interpersonal communication skills to build trust with patients over the phone.
• Comfortable working independently in a remote, fast-paced environment with evolving workflows, and tech-savvy enough to navigate and troubleshoot multiple systems simultaneously while keeping patients engaged.
• Comfortable using AI-assisted clinical tools (such as Gemini or Open Evidence) to support patient interactions and surface relevant clinical context, while maintaining clinical judgment as the primary guide for every patient decision.
• Biased toward action - you bring clinical authority to every interaction, make the call when it counts, and take ownership of outcomes.

What You Need

• An active NBC-HWC health coaching certification is required.
• At least 1 year of experience as a health coach is required.
• Experience providing patient education and support to individuals managing chronic conditions is required.
• Remote work readiness (including stable high-speed WiFi) is required.
• Fluency in Spanish is strongly preferred.
• Fluency with AI-assisted clinical tools (such as Gemini, Open Evidence, or comparable platforms) and the ability to speak credibly with providers and patients about where AI supports care delivery and where human judgment remains non-negotiable.

Compensation

The anticipated salary range for this role is $22 - $26 per hour, which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.