Remote - USA, United States of America
Remote only
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Position Description
This position is responsible for understanding DWDM technologies by creating innovative solutions to address delivery services to customers. Plays a key role in building future network design and manages all products and services to deliver leading edge, state of the art solutions on time and at cost. Foster strong relationships with all internal business units. Assists in making engineering standards and product specifications more efficient. Creates targeted plans from simple customer orders to complex network designs. Assists in future network design based on the overall budgets and helps schedule the completion based on requirements etc. Works closely with the Operations and Field Services to provide input in timely completion of projects.
Responsibilities
Assist in the development of a Capital budget; provide budgetary details related to customer forecast and network upgrades. Manage capital associated with projects according to plan, develop reports, and provide weekly updates.
Engineer and design solutions, which can include public and private telecommunications networks.
Specify, evaluate, and recommend the procurement of telecommunications hardware/software products and services. Evaluations include technical and detailed economic analysis.
Project manage network installation projects consisting of telecommunications equipment, systems, and services; develop operating procedures; train operating personnel; and provide on-going technical support.
Manage network capacity and utilization based on engineering and technical guidelines established by engineering requirements of the network.
Interface between the sales and Zayo customer service to manage the order process with quality service.
Record and track all aspects of customer circuit in conjunction with the customer order to meet requested service dates.
Develop and recommend strategies to address specific telecommunications, connectivity and related customer service needs.
Provide tier III technical support to customers and other work groups. As the system expert, has a broad knowledge of all aspects of the assigned systems, including its design basis, vendor equipment, operating characteristics, and required maintenance.
Assist in standardization for configuring customer and network equipment. Provision new circuits, routers, and other network equipment as required providing customer service.
Qualifications
MA or MS degree highly desirable, or equivalent telecommunications experience.
One to three (1-3) years applicable experience.
Knowledge of telecommunications network circuit design and/or fiber optic networks or other comparable networks.
Significant knowledge and experience of various telecom products (example: Infinera, Ciena, Cisco, Fujitsu, ALU, Nokia) as well as design alternatives.
Thorough understanding of the fiber optic network and associated electronics.
Demonstrated communications and negotiations skills.
Ability to effectively communicate and provide technical direction to technical and non-technical personnel.
PC skills required to perform daily work activities.
Ability to work with a minimum of supervision and ability to be an integral member of a team.
Estimated base salary range: $61,100 - $94,000 USD/annually.
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.