Network Operations Technician Journeyman

The Opportunity: 

We are seeking an Network Operations Technician Journeyman to support critical Air Force network modernization initiatives across CONUS installations by resolving complex IT infrastructure issues and maintaining the integrity of newly deployed systems. As a Network Operations Technician, you’ll work in a Network Operations Center (NOC) environment, providing technical triage, root cause analysis, and configuration support across routers, switches, servers, and security systems. You’ll apply IAVA patches, support network refreshes, and ensure continuity of operations by maintaining detailed configuration records and performing performance monitoring across enterprise environments.  

Responsibilities: 

• Multi-disciplined network engineer with experience observing legacy network behavior and comparing against baseline performance.

• Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles.

• Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications.

• Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity.

• Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment.

• Supports new infrastructure projects.

• Maintains all configuration documentation for assigned infrastructure.

• Performs system patching and IAVA patches to network routers and switches.

• Performs Cisco or equivalent and software upgrades. Develops and updates configuration templates for switch and router installs.

• Applies configuration templates for initial switch and router installs. Troubleshoots systems document failures and accessibility problems within the network to our services.

• Monitors network performance against current outages.

• Develops and leverages network TTPs and SOPs to closed tickets.

• Provides training as required on network operations TTPs and SOPs.

• Supports engineering designs data calls. Supports new/enhanced network implementation, installation, and technical refresh projects within a site or locale.

• Works independently with some supervision. Performs Network ticket resolution. Uses administrative access to the network to stage new switches, router.

• Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems. Routes Service Requests to the appropriate organization required for incident resolution.

• Performs root cause analyses. 

Qualifications: 

Required:  

• Technical BA/BS.

• Five (5) years of related work experience w/Bachelors degree or High School diploma or Associate degree with a minimum seven (7) years performing as a Network Operations Technician supporting large, complex networks in a Network Operations Center environment. 

• Secret Clearance.

• Experience supporting DoD projects, specifically network modernization projects.

• General user capabilities of Microsoft software applications required primarily Project, Excel, PowerPoint & Word and Microsoft Teams or SharePoint.

• Prefer ITIL v3 or ITSM experience; CCNA; Juniper. 

• Preferred certifications: DoD 8570 IAT III Baseline Certification (Security + or CCNA-SEC).