Company Introduction
Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
Job Description
The NOC Team Lead is the on‑shift operational leader responsible for driving advanced day‑to‑day NOC operations. This role owns shift command, advanced incident coordination, and operational control of monitoring and escalation processes.
The Team Lead acts as the senior authority during assigned shifts, bridging NOC engineers, senior NOC leadership, and the Operations Center (OC), while remaining hands‑on during high‑severity incidents to ensure rapid service restoration and minimal customer impact.
Advanced NOC Responsibilities:
Act as the on‑shift commander and primary escalation point for P1 and P2 incidents.
Lead advanced incident triage, stabilization, and service restoration until resolution or formal handoff.
Own and maintain the 24×7 NOC shift roster, ensuring continuous coverage across all networks and services.
Design and manage fair, balanced, and sustainable shift schedules, including leave planning and on‑call rotations.
Coordinate Major Incident Management (MIM) activities with the Operations Center (OC) and Incident Managers.
Enforce strict adherence to NOC SOPs, runbooks, escalation matrices, and communication standards.
Validate incident timelines, stakeholder communications, and closure quality within ITSM tools.
Make real‑time operational decisions to minimize customer impact and restore services rapidly.
Roles & Responsibilities
NOC Team Lead
Location
Bangalore, India – Onsite
24×7 Network Operations Center (NOC)
Required Experience:
- 10–12 years of experience in NOC, Infrastructure Operations, or Cloud Operations roles.
- Proven experience as a Shift Lead, Senior Escalation Engineer, or Acting Team Lead in a 24×7 environment.
- Strong background in incident command, escalation management, and operational coordination.
Preferred Certifications
- AWS Certified Solutions Architect (Associate or Professional)
- Microsoft Azure Administrator or Azure Solutions Architect
- ITIL Foundation (preferred)
- Networking certification (CCNA or equivalent)
Shift Model
- 24×7 rotational shifts with structured handovers and defined escalation ownership.
Eligibility
Monitoring & Operational Control
- Oversee real‑time monitoring across network, cloud, server, database, and Kubernetes platforms.
- Ensure alerts are actionable, correctly prioritized, and responded to within defined SLAs.
- Identify alert noise, monitoring gaps, and tooling deficiencies; drive immediate corrective actions.
- Ensure dashboards and service health views accurately reflect production status and risk.
Shift & People Leadership
- Direct and prioritize work for NOC engineers during assigned shifts.
- Mentor and coach engineers during live incidents and complex troubleshooting scenarios.
- Ensure adequate staffing, coverage, and overlap during shift transitions.
- Deliver structured shift handovers, clearly communicating risks, follow‑ups, and action items.
Technical Expectations (Hands‑On)
- Advanced operational knowledge of AWS and Azure cloud platforms.
- Strong hands‑on experience with cloud networking, including:
- VPC / VNet
- Routing and DNS
- Load balancers
- Security Groups / NSGs
- Ability to lead advanced triage across Linux and Windows servers and cloud infrastructure.
- Working knowledge of Kubernetes (EKS) and containerized workload health.
- Operational understanding of cloud databases (AWS RDS / Azure SQL).
- Experience with scripting and automation using PowerShell, Bash, or Python.
- Experience validating safe, documented change activities and emergency remediation actions.
Monitoring & Tooling
- AWS CloudWatch
- Azure Monitor and Log Analytics
- Splunk (log analysis and alert correlation)
- Grafana and/or Prometheus
- ServiceNow or equivalent ITSM platforms
Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
