Want to know if this job is worth applying to?
United States
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an OEM Program Manager based in the United States.
The OEM Program Manager will oversee strategic partnerships with Original Equipment Manufacturer (OEM) partners, ensuring programs run smoothly and consistently meet agreed objectives. Acting as the key link between external partners and internal Marketing and Development teams, this role translates partner needs into actionable improvements and solutions. You will manage communication, monitor service quality, and coordinate compliance initiatives while ensuring timely responses to partner requests. The position also focuses on strengthening client relationships, improving operational workflows, and identifying opportunities to increase recurring revenue and dealer retention. This is a remote management opportunity for an experienced technology customer service professional with strong commercial and relationship-building skills.
Manage relationships and day-to-day interactions with OEM program partners, keeping initiatives on schedule and aligned with their requirements
Ensure teams consistently meet service level agreements (SLAs), maintain clear records of internal and external communications, and deliver high-quality customer service
Serve as a subject matter expert on company products, core systems, and platform functionality, communicating the value of available services to OEM partners
Act as the liaison between Marketing, Development, and other internal departments to identify bugs, product improvements, and feature requests required to meet program expectations
Communicate OEM program requirements, compliance initiatives, and updates to relevant internal teams
Monitor partner communications and ensure every program-related email receives a timely response from the appropriate department
Identify service or communication gaps and ensure internal teams represent the organization professionally in all partner interactions
Recommend workflow and process improvements that increase efficiency and strengthen partner support
Identify and develop opportunities to grow recurring revenue and improve dealer retention across OEM programs
Requirements:
Bachelor's degree
10 years of experience in technology-related customer service or a comparable client-facing environment
Hands-on experience using a proprietary content management system (CMS)
Proven experience selling and retaining SaaS revenue within major client accounts
Strong communication, relationship management, and leadership skills
Ability to take initiative, solve problems independently, and follow through reliably
Proficiency in Microsoft Word, Excel, and Outlook
Ability to coordinate effectively across teams and manage multiple partner requirements
Experience working with third-party vendors providing products or services to customers is preferred
Must reside in the United States; the position is not open to applicants residing outside the country
Successful completion of a background check is required as a condition of employment
Benefits:
Targeted annual salary of $85,000, with the final offer potentially adjusted based on relevant experience, training, certifications, internal equity, market conditions, and role responsibilities
Remote work arrangement within the United States
Medical, dental, and vision insurance
Company-matched 401(k) plan
Flexible paid time off and sick leave
Six weeks of paid parental leave
Eight paid national holidays
Company-paid basic life insurance
Optional supplemental life insurance
Voluntary short-term and long-term disability insurance
Voluntary pet insurance
Optional healthcare and dependent care Flexible Spending Accounts (FSAs)