Parts Counter Sales Responsibilities:
Assists all “self-service” retails customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensures that the customer is exposed to all available options and alternatives
Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.
Keeps accurate records of special-order parts
Answers phone calls, providing price quotes and other information to customers
Assists outside sales representatives with their orders
Orders parts not in stock for required repairs in accordance with company policies
Follows up on special ordered items and notifies service drive employees when received
Obtains credit authorization as required and in accordance with company policies
Ensures all cash, credit, charge, purchase order, invoice and tax-exempt sales are processes in accordance with company policies
Issues credit for parts returned, in accordance with company policies.
Displays parts attractively to generate sales
Replenishes assigned inventory daily
Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
Advises Parts Manager of any inventory discrepancies and if areas of the department are not in satisfactory condition
Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the “self-service” customer
Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
Assists in inventory control to achieve maximum turnover in accordance with goals
Monitors and makes recommendation on how to adjusts inventory to minimize obsolescence of parts in inventory
Ensures that all parts are tagged so that the dealership recovers credit from the factory
Conducts inventory control activities and audits as directed by Supervisors
Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
Works with service drive employee to ensure turnaround of parts needed for jobs
Maintains delivery vehicles for delivery program
Delivers parts as requested
Follows up on customer concerns and complaints promptly
Escalates any complaints to Parts Department Manager as needed
Establishes and maintains good working relationships with other service drive departments and the sales department
Establishes and maintains good working relationships with “self-service” retail customers and wholesale customers to encourage repeat and referral business
Completes all documents, forms, and reports in accordance with company policy
Uses proper safety equipment and acts in accordance with company policies, local, state and federal regulations
Keeps abreast of new equipment and tools available and recommends purchases
Ensures that the work areas and customer waiting area are kept clean
Follows all attendance and punctuality standards and adheres to timekeeping standards
Follows the Company Code of Business Ethics and Conduct
Understands and follows all work rules and follows lawful directions from Supervisors
Upholds the company’s non-disclosure and confidentiality policies and agreements
Maintains a professional appearance for self in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Other duties as assigned
Parts Counter Sales Requirements:
Excellent customer service skills
2 years experience in a truck/Car dealership environment ( preferably in counter sales)
High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.
$23-$27 hourly
CAIND-PC
