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Newport Beach, California, United States
Onsite
Job Description:
Summary Statement: The Personal Stylist Manager is responsible for cultivating and driving the Personal Stylist program within their respective location. The Personal Stylist Manager is deeply committed to fostering client relationships through the development and coaching of the Personal Stylists; specifically focused on retaining and growing the lifetime value of loyal clients. They act as a strategic business manager to the Personal Stylists and hold them accountable to delivering results and achieving KPI’s.
Responsibilities & Duties
People and Business leadership
• Responsible for recruiting, hiring and training new Personal Stylists as well as participates in the development of potential NM associates to grow into the Personal Stylist program.
• Provides frequent coaching and development of Personal Stylists through one-on-one strategy sessions to identify client engagement and spend opportunity based on lifestyle and shopping history.
• Assist Personal Stylists in creating a successful outreach strategy that enables them to grow their business through digital selling and in-person FRE’s.
• Offers product knowledge, trend updates and selling skills to drive wardrobing and styling.
• Proactively builds positive and productive relationships with brand partners and merchants to meet the unique needs of our clients.
• Manage the operational aspects of the Personal Styling Studio and business to optimize processes, inventory, and client experience. Inclusive of tracking special order/merchandise deliveries.
• Assists Personal Stylists with the leadership/management of the Stylist assistants to maximize resources and improve productivity.
Relationships and Experiences
• Driver of customer cultivation; assist the Personal Stylists to create individualized strategies to develop/nourish existing client base and foster/grow new client pipeline.
• Establishes and maintains a strong local community network through philanthropic involvement, partnerships as well as attending social and seasonal events.
• Strategically leverages VIC/PCR experiences for Top and High potential clients.
• Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands to strategize, plan and deliver extraordinary, personalized events for the Personal Stylist team.
• Coach Personal Stylists to leverage the services that define the Neiman Marcus experience.
Qualifications
• Motivated and results-driven with a proven ability to build teams and drive results through people
• Remains an expert in selling across all categories and is knowledgeable about product
• 6-8 years of relevant experience, luxury retail fashion experience preferred
• 4-year degree preferred
• Proven track record achieving business results
• History of building, leading, motivating, and coaching teams to achieve objectives
• Excellent oral and written communication skills
• Strong attention to detail
• "Win together" mentality
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Competencies
Passion for People
• Responsible for the performance and career development of direct reports
• Actively recruits and hires quality talent to add to team, planning for and creating talent bench
• Trains and develops quality talent by supporting team members in identifying career development
goals and opportunities for growth and exposure
• Evaluates and calibrates performance fairly and provides feedback with consistent follow-up
• Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
• Promotes a positive environment of achievement, recognition, and celebration
• Speaks with truth and candor, modeling how to challenge the status quo appropriately
• Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
Passion for Business
• Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
• Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks
• Tracks progress against departmental strategies to execute properly and successfully
• Proactively shares information, best practices, and new ideas with team to improve business and performance
• Uses critical thinking skills to analyze problems and to recommend viable solutions
• Personally, champions change initiatives, explaining benefits and challenges of change to team and others impacted
Passion for Personal Growth
• Continuously builds skills and knowledge through training, coaching, and career experiences
• Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
• Conveys energy and enthusiasm for NMG and personal work
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely store-centric one
Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@saks.com.
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.