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United States Work at Home, United States of America
Remote only
This is a remote position. Candidates must have current pharmacist license in good standing in the state in which they reside.
Position Summary:
The Pharmacy Quality Assurance & Training Advisor is a hands-on role dedicated to documenting how our business runs and ensuring our team knows how to execute it perfectly. This position owns the end-to-end process of auditing current workflows, writing clear and updated Standard Operating Procedures (SOPs), and translating those procedures into practical training modules. Your main goal is to eliminate operational confusion, reduce onboarding time, and build a structured, reliable knowledge base that teams can easily access and rely on every day.
SOP Generation, Optimization & Governance:
Process Auditing & Analysis: Partner with cross-functional Subject Matter Experts (SMEs) to audit legacy workflows, unearth operational bottlenecks, and identify critical process gaps.
SOP Technical Writing: Author crystal-clear, highly functional, and standardized SOPs, policy guidelines, and process maps that simplify complex technical executions.
Continuous Improvement: Review existing documentation systematically, ensuring updates are deployed instantly when software, regulations, or strategic business goals shift.
Document Control Management: Champion and maintain the centralized operational knowledge repository, establishing a strict version-control framework and approval hierarchy.
Regulatory Compliance Alignment: Ensure all documented procedures rigorously satisfy industry standards, legal mandates, and internal quality assurance baselines
Instructional Design & Training Creation:
Curriculum Development: Translate finalized SOPs into digestible, structured learning paths, building training modules, slide decks, visual aids, and interactive e-learning materials.
Training Delivery Execution: Orchestrate and lead train-the-trainer workshops and ongoing refresher courses for department leads and supervisors.
Modern LMS Management: Oversee and curate the digital Learning Management System (LMS), tracking completion rates, identifying recurring learning roadblocks, and maintaining neat training logs.
Competency Assessment: Construct rigorous evaluation criteria, practical field tests, and quizzes to objectively measure training efficacy and employee performance retention.
Strategic Advisory & Cross-Functional Collaboration:
Change Management Advocacy: Serve as an empathetic change agent across the enterprise, proactively communicating operational updates to smooth over friction during transitions
Operational Performance Consulting: Collaborate with executive leadership to provide regular, data-driven reports linking training completions and SOP updates straight to core business KPIs (e.g., error rate reductions, speed-to-productivity).
New Pharmacy Implementation & Readiness: Partner with cross-functional launch teams to lead the operational readiness strategy for new pharmacy implementations and system rollouts; ensure all onboarding pathways, site-specific SOPs, and compliance training modules are fully validated and deployed ahead of go-live dates.
Qualifications:
B.S./PharmD degree from an accredited School of Pharmacy required.
Minimum 2+ years of experience in an alternate setting/home infusion required.
Minimum 3+ years dedicated experience in operational role authoring technical documentation/SOPs, managing process improvement initiatives, or directing corporate training programs required.
Proven experience with the implementation, optimization, and management of pharmacy information systems (e.g., Epic Willow, WellSky), preferred.
Current pharmacist license in good standing in the state of residence.
Skills:
Deep understanding of pharmacy operations, clinical workflows, and the medication use process.
Excellent analytical, problem-solving, and critical-thinking skills.
Exceptional communication and interpersonal skills.
Proven leadership abilities with a track record of driving changes and achieving results.
Proficient in Microsoft office suite
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.