Productivity & AI Enablement Lead

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Are you our new Productivity & AI Enablement Lead?

Help an entire organization work smarter with AI.

AI is changing how people work — and we want every employee to benefit from it, safely and confidently. As our Productivity & AI Enablement Lead, you'll have the modern workplace toolset built on Microsoft 365 at your fingertips and lead the adoption of AI assistants across the company. You'll be the person who turns AI potential into everyday productivity: practical use cases, hands-on training, and well-governed tools people actually enjoy using.

What you'll do

• Ensure effective, AI-enabled usage and adoption of our core workplace tools - Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft Viva, and Microsoft Copilot - so employees get the full value of the Microsoft ecosystem with AI woven into their daily work.

• Drive adoption of Microsoft Copilot and approved enterprise AI assistants -translating their capabilities into practical, everyday use cases.

• Create playbooks, training, and guidance that help employees embed AI into daily work: writing, summarizing, analysis, meeting support, and knowledge search.
• Represent the Workplace tower in our Virtual AI Team and lead the Personal Productivity by AI workstream.

• Keep usage safe and compliant - partnering with Security, Risk, and Compliance to apply the right guardrails and spot adoption risks early.

• Run pilots and proof-of-concepts with Microsoft and AI vendors, and support onboarding of new productivity tools.
• Track adoption, usage, and employee feedback. Turning data into insights for IT leadership and into targeted actions where adoption needs a push.

What you bring

• Hands-on enterprise experience with Microsoft 365 admin.
• Real, daily experience with AI productivity tools -  you use them yourself, and you can teach others.
• A track record in adoption, training, or end-user enablement.
• An operational IT mindset (service delivery / workplace support) and genuine curiosity about AI and productivity innovation.

What we offer:

At Intrum we offer not only a challenging and rewarding career but also:

• An exciting and developing position in an international company with growth ambitions 
• Highly motivated and skilled co-workers globally
• Being part of a supportive culture where effort counts
• We facilitate your learning through different learning arenas

About Intrum:

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.

Intrum has circa 9,000 dedicated professionals who serve around 70,000 companies across Europe.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

How to apply: If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the “apply button”

**Please note that as a multinational company, our Global Talent Acquisition Partner is based in Spain.  You might receive a call with a Spanish phone number.**

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!