Project Manager, Enterprise Operations

Title: Project Manager, Enterprise Operations

Reports to: Director, Enterprise Strategy & Operational Excellence

Location: Remote (must reside in one of CharterUP's approved states — see below) 

CharterUP is seeking an experienced Project Manager to join the newly established Enterprise Operations PMO. This role leads execution on CharterUP's largest and most complex client-facing engagements, from new product and program launches to large-scale, time-critical mobilizations, while also building the foundational PMO standards, charters, governance cadences, and reporting processes the function runs on. You will report directly to the Director of Enterprise Strategy & Operational Excellence and partner across Enterprise Operations, Technology, Finance, Legal, and client-facing teams to deliver initiatives spanning client programs, system implementations, internal process builds, regulatory rollouts, and more. 

What You’ll Do

• Own end-to-end delivery of CharterUP’s largest and most complex cross-functional projects, spanning large-scale client-facing launches, systems and technology initiatives, internal process changes, regulatory rollouts, and other high-priority operational initiatives, from business case through close-out and retrospective
• Lead project management for large-scale, time-critical mobilizations driven by urgent client or market disruptions, coordinating workstreams across the organization and driving execution from initial planning through deployment and closeout. Maintain and continuously improve a standing mobilization playbook that can scale to future projects.
• Lead the stand-up and launch of complex client-facing projects and events, then transition ongoing, business-as-usual execution to the assigned account manager once the program is running smoothly. 
• Help build and refine the foundational PMO standards: project charter templates, status reporting formats, risk and issue logs, governance cadences, and project intake processes.
• Develop business cases and project charters that clearly define scope, success metrics, resourcing, and timeline for new initiatives.
• Hold cross-functional partners accountable to deliverables and deadlines without having formal authority over them.
• Lead change management for the initiatives you run, driving adoption and managing resistance through the transition, not just tracking the project plan. 
• Plan and manage project schedules, dependencies, critical paths, and resourcing conflicts across multiple concurrent projects. 
• Identify risks early and build mitigation plans before they become issues.
• Run and lead project meetings, including kickoffs, working sessions, executive steering committees, and cross-functional workstreams, driving clear decisions, owners and action items rather than status recitals.
• Maintain project ledgers, trackers, RAID logs, RACI charts, and brief leadership clearly and concisely as needed.
• Track project budgets against plan and flag variances early.
• Apply Lean Six Sigma and Agile principles to cut waste and manual effort out of how projects get delivered.
• Create SOPs, guides, and training materials tied to the projects you run, so the process outlives the project.
• Partner with the Director to help shape the long-term PMO roadmap and operating model, thinking ahead of the current project list.

What You’ll Bring

• 5+ years of project or program management experience, including standing up new programs, processes, or systems in ambiguous or undefined environments required; not just executing an existing playbook.
• Demonstrated experience managing cross-functional projects spanning technology/systems implementations, client-facing initiatives, and internal process or operational change.
• Experience leading or playing a key role in large-scale, client-facing program launches or time-critical, high-stakes mobilizations under pressure. 
• Experience leading change management for process or system transitions, including driving adoption and managing resistance, not just tracking a project plan. 
• Experience writing business cases and project charters that have been funded and delivered.
• A track record of holding stakeholders accountable and driving outcomes without formal authority over the people involved.
• Strong meeting facilitation and executive communication skills, with the confidence to drive accountability and decisions across stakeholders at all levels of the organization.
• Working knowledge of risk identification and mitigation planning.
• Experience managing or tracking project budgets and reporting variances.
• Excellent written and verbal communication skills, with the ability to brief senior leadership clearly and concisely.
• Experience building SOPs, process documentation, or training materials.
• A bias for action and comfort making progress with incomplete information.
• PMP, CAPM, or an equivalent project management certification preferred.
• Lean Six Sigma and/or Agile/Scrum certification preferred.
• Experience in a high-growth technology, marketplace, logistics, or transportation environment is a plus.

Travel

• Occasional travel to client locations to assist in project launches and operations.
• Occasional travel for team onsite meetings.
• Estimated Travel: 35% 

Travel needs may change based on company needs.

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Hiring Manager interview
• Step 3 - Video call: Team interviews
• Step 4 - Video call: Case study presentation
• Step 5 - Offer & Background Check
• Welcome aboard!