QA Investigator Specialist

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking a QA Investigator Specialist to play a vital role in conducting thorough investigations into incidents that occur meeting regulatory and Aspire standards. This position plays a crucial role in upholding our commitment to providing a safe and supportive environment where rights, choices, and consent are honored.

This position is responsible for monitoring various aspects of service delivery to ensure Aspire Living and Learning meets established compliance, certification, and agency quality standards by examining electronic records, reports, operating practices and documentation.

Schedule: M-F 8:30a-4:30p

Location: Bel Air, MD and surrounding areas

Compensation: $55,000-$65,000 annually, based on education and experience 

Key Responsibilities:

• Investigation of incidents
• Record Review 
• Documentation and Reporting:
• Collaboration and Communication:
• Training and Prevention

Qualifications:

• Bachelor's degree in human service field, law, criminal justice, or a related field.
• Minimum of 3 years’ experience in conducting investigations, preferably in disability services
• Minimum of 3 years’ experience in conducting record reviews
• Knowledge of relevant laws, regulations, and industry best practices.
• Strong interpersonal and communication skills.
• Ability to maintain objectivity, confidentiality, and sensitivity during investigations.
• Excellent analytical and problem-solving abilities.
• Become a certified Abuse and Neglect Investigator as prescribed by state where conducting investigations.
• Must have satisfactory background checks.
• Valid driver’s license and safe driving record.
• Use of a personal vehicle for travel is required.

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.