What makes us strong? Our employees in 50 countries worldwide – all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.
Our CERATIZIT site in Charlotte is a key hub for customer service and distribution across North America—delivering high-performance cutting tools with speed, flexibility, and a strong customer focus.
Join a highly motivated team in Charlotte, USA, where local expertise meets the global knowledge and values of the Plansee Group.
Position type: Exempt
Position Summary: Provides total quotations management for CERATIZIT custom-engineered product request for quotes, specifically maintaining quality and delivery reliability. Responsible for pricing of special tools based on cost versus set profit margins and market comparisons. Contributes to quality by ensuring concepts are accurate, deadlines are met, and all miscellaneous coordination is complete to ensure complete customer satisfaction.
Duties and Responsibilities:
- Provides technical support on large, project-sized tooling programs from concept development of the customer inquiry through order placement and tool delivery, including but not limited to generating and update quotes. Calculating new tools overestimates and recalculate pricing on existing tooling to make sure the set margins are achieved.
- Interface internally with product proposal support staff, in conjunction with sales on issues of pricing, application engineering, design engineering and order processing.
- Act as liaison between parent company CERATIZIT Group and subsidiaries on all issues relating to custom-engineered product orders.
- Maintain positive, open communications with the engineering and manufacturing teams.
- Handle quotations phone traffic: route or handle calls to provide highest level of customer satisfaction, including the timely return of phone calls.
- Group and verify all reference material for incoming RFQ’s including but not limited to: BOM verification, print drawings, previous reference quotes and cost histories.
- Follow up with sales engineers and/or customers to get any omitted or unclear information required for RFQ.
- Contribute to group success by fulfilling any of the regular group responsibilities.
- Responsible for the entire range of market planning, sales promotion development, training and sales support activities for their range of products.
- Recommend sales strategies based on market research and competitor analysis.
- Provides technical leadership in the promotion and application of product line.
- Works closely with marketing on development of catalogs, fliers and promotional materials, ensuring compliance with acceptable standards.
- Stay current on industry trends, practices, and competitive information.
- Works with engineering to define manufacturing processes for new product quotations
- Performs other duties as directed.
EDUCATION AND/OR EXPERIENCE REQUIRED:
- 3 to 5 years plus of tooling experience and an understanding application of tooling.
- Prior Product Management experience preferred
- Previous sales experience in metal working industry is desirable.
- Must have a clear understanding of metal working tools and the materials being machined.
- Experience with the use of SAP
- Must have a quality orientation and be detail oriented.
- Must be able to solve problems independently and in groups.
- Excellent interpersonal, listening and communication skills.
- Computer literacy with Microsoft Office, including strong knowledge of Excel, Word, PowerPoint, Outlook.
- Willingness to travel by car/ airplane within the US and internationally
TRAVEL REQUIREMENTS
25% travel / overnight stays required – a valid Driver’s License is required
Equal Employment Opportunity
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Recruitment Team | career.usa@ceratizit.com
CERATIZIT USA LLC
