Regional Deployment Business Operations

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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The Regional Business Op’s supports operations teams in achieving sustainable business growth and improving margins by incorporating AI-driven insights, automation and standardized deployment practices. This role provides oversight, governance, visibility, and continuous improvement across the regional deployment delivery teams.

Key responsibilities:

• Support Americas Field Deployment team to drive improvement across all relevant KPI’s  
• Lead structured onboarding programs for all Deployment Resources (Technicians, Deployment Managers and Coordinators)
• Drive mentoring, knowledge transfer and continuous training cycles
• Enable leadership decision-making through clear, data-driven reporting
• Ensure timely PO creation and invoicing to ensure accurate program financials are accurate
• Drive collaboration across all deployment support teams to maximize efficiency and cost recovery
• Prepare and maintain accurate regional services field resource utilization metrics
• Ensure compliance with Ciena Finance guidance and SOX policies
• Monitor and maintain performance and track key project management KPIs
• Develop automated dashboards and reporting capabilities
• Provide historical performance analysis and trend visibility
• Executive Reporting & QBR Support
• Coach Deployment managers/coordinators regarding operational usage of processes and tools
• Enforce governance through systems such as Salesforce and Kantata
• Lead resource management process and tool improvements
• Support AI-driven workflow automation to reduce DM/DC effort and cycle time
• Drive direct cost savings through process automation

• Conduct capability assessments and identify PM skill development needs

Must Have

• Strong stakeholder management across operations, finance, and sales teams
• Ability to drive process improvement and automation initiatives
• Familiarity with tools such as Salesforce, Kantata, Power BI, CPODS/Oracle, MS Project
• Proven ability in financial management (forecasting, margins, cost control)
• Strong experience in project/program management and leadership
• Experience with portfolio governance, KPIs and executive reporting

Nice to Have

• Background in telecom, networking, or services delivery environments
• Experience leading recruiting, onboarding, training and enablement

Role Boundaries & Collaboration (Key Interfaces)

• Operations teams (Deployment Managers and Operations Leader)
• Upper Management (Services Regional Directors and VP)
• Finance / Accounts Receivable (cost control, invoicing)
• Global PMO
• Sales / Account Management (cost recovery, customer alignment)
• Learning & Development teams (training programs)

The annual pay range for this position is $79,900 - $127,700 USD
 

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.