Job Title
Remote Service Engineer – Digital Computational Pathology
Job Description
Remote Service Engineer – Digital Computational Pathology
Help healthcare organisations across the Asia Pacific region deploy, support, and optimise advanced Digital Computational Pathology solutions that enable digital diagnosis and artificial intelligence-driven analysis.
Your role:
- Implement, configure, and maintain Digital Computational Pathology information technology (IT) solutions, including server software, storage platforms, and supporting infrastructure for healthcare customers.
- Provide advanced remote technical support, troubleshooting, incident management, and escalation management to resolve complex customer issues and minimise downtime.
- Partner with project teams, scanner engineers, and customers to deliver successful installations, upgrades, and software lifecycle management activities.
- Act as a trusted technical contact during implementations, advising customers on IT topics and ensuring a smooth, professional delivery experience.
- Support customers across the Asia Pacific region primarily through remote engagement, with occasional site visits in rare situations.
You’re the right fit if:
- You’ve acquired a minimum of 3 years of experience in information technology (IT) environments and working in production environments against service level agreements (SLAs).
- Your skills include Microsoft Windows operating systems, Microsoft SQL, Active Directory, Group Policies, networking, and common security technologies and practices.
- You have a bachelor’s degree in Informatics or a related field, or equivalent practical experience.
- You’re an excellent problem solver with strong troubleshooting skills and the ability to work independently while managing complex technical issues.
- Your communication skills include strong written, verbal, and documentation abilities in English, with the confidence to engage effectively with customers and cross-functional teams.
- You’re customer-focused, self-driven, adaptable to new technologies, and willing to work outside normal business hours when required in rare cases.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.
