United States of America - Remote Based, United States, United States of America
Remote only
Join a high‑impact remote technical support team where you’ll tackle real customer issues, sharpen your MRI expertise, and help elevate service quality in a fast‑paced environment that values growth and collaboration.
Your role:
Responding to customer inquiries and delivering advanced remote technical support by telephone for external customers. Leveraging specialized troubleshooting expertise and clear communication to provide accurate, timely solutions.
Resolving customer service events by leveraging Philips diagnostic tools, knowledge resources, and approved methodologies to drive fast and effective issue resolution. Documenting all findings, actions, and case updates thoroughly to ensure accuracy and support seamless follow‑up.
Escalating complex or high‑risk product issues promptly, providing detailed descriptions of troubleshooting steps taken and collaborating across teams to drive resolution. Ensuring transparency and adherence to regulatory guidelines throughout the escalation process.
Utilizing appropriate remote support tools to diagnose and correct issues, reducing unnecessary field dispatch and improving service efficiency. Applying sound judgment to determine when onsite intervention may be required.
Applying best practices and continuous improvement principles while diagnosing problems, implementing solutions, and determining next steps. Strengthening overall team productivity by sharing insights, expanding technical knowledge, and contributing to enhanced service delivery.
Shift time: Monday-Friday, 8AM-5PM EDT.
You're the right fit if:
You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment. Philips MRI experience and training is required.
Your skills include the ability to understand and apply electronic, mechanical, and networking theory to diagnose and repair equipment remotely, including knowledge and use of all necessary tools and test equipment. PC competency to include utilization of Microsoft Office Suite products.
You have an associate degree in electronics or equivalent combination of education and above listed experience.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
You must be able to:
Work in an office/home office and/or remote setting.
Work flexible hours as needed based on business needs (i.e., other shifts; weekends, on-call; mandatory extra hours dependent on workload).
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The hourly pay range for this position in:
AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VI, VA, WV, WI, and WY is $42.00 to $65.00.
DE, MD, MN, and RI is $44.00 to $69.00.
CA, CT, MA, NJ, NY, WA, and Washington, D.C. is $47.00 to $73.00.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission, or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside within the United States.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
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