Summary Statement:
The Group Reservations Representative effectively communicates housing needs between group contacts and the hotel. Their primary duty is to execute contractual obligations with a sense of urgency while establishing lasting working relationships with clients, thus ensuring satisfaction and future partnerships.
Primary Job Duties: Includes, but is not limited to:
- Execute contractual obligations such as inputting accurate inventory, rates, reviewing concessions, while monitoring groups' pace and pick up.
- Proactively balancing room types, uploading room lists, processing changes and cancellations.
- Work closely with internal departments to execute requests from clients such as Sales, Revenue, Catering Conferences, Accounts Receivable, Housekeeping, and all Front Office areas.
- Assist with all Passkey functions internally and with external clients.
- Responsible for addressing any internal and external challenges to mitigate client/attendee impact via all channels.
- Update and track changes to group blocks as directed by Sales, Revenue, Convention Services Manager and Group Reservations Management.
- Execute all reporting needs for the group such as rooming lists, no shows, and pick up reports.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications: Includes, but is not limited to:
- Ability to work varied shifts, including nights, weekends, and holidays.
- Maintain a polished and well-groomed appearance and demeanor.
- Ability to effectively communicate in English.
- Excellent customer service skills while demonstrating ability to multi-task in a fast-paced environment.
- Working knowledge of Microsoft Office applications.
Preferred:
- Working knowledge of Opera and Passkey.
- Previous experience in a large, luxury resort setting.
Minimum Education and Experience:
- At least 21 years of age.
- High School Diploma or equivalent.
- Minimum of one year experience in Group Reservations, Front Desk, and/or VIP Services in Hospitality.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in an office environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
