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San Francisco, California, United States
Onsite
Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to share decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
Sprig is looking for an experienced and engaging individual to bring the user research community together, build meaningful relationships with industry leaders, and help make Sprig a trusted and recognized voice in the research space.
You’ll have the opportunity to conduct your own user research, but this is not a traditional in-house UX Research role. Instead of owning research for a single product, you’ll apply your expertise across some of the world’s most innovative companies to help research teams understand how they can improve their programs, identifying opportunities to make research more effective and scalable, and advising them on how to get more value from their research practice.
You’ll also turn what you learn across the industry into original research, thought leadership, and a strong point of view on where UX Research is headed. You’ll publish insights, build relationships with research leaders, speak at industry events, and serve as a trusted research expert in strategic customer and prospect conversations.
Sitting at the intersection of research, thought leadership, and marketing, this role is ideal for an experienced researcher who loves the craft but wants to expand their impact beyond a single company:working across organizations, solving interesting research challenges, and helping influence how research is practiced across the industry.
This is a hybrid role based in our San Francisco office 4x per week.
Advise and support some of the world’s leading research teams. Work directly with customers to understand their research practices, workflows, and organizational challenges, applying your expertise to identify gaps and recommend methodologies, use cases, and best practices that make research more impactful, efficient, and scalable.
Become a trusted voice in the research community. Represent Sprig at conferences, panels, webinars, executive roundtables, dinners, meetups, and other industry programs while building authentic relationships with researchers and research leaders.
Help shape the future of research at Sprig. Serve as our in-house research expert, bringing a practitioner’s perspective into product strategy and helping build the leading AI-native enterprise research platform, from multi-agent research workflows to intelligent survey infrastructure.
Conduct and publish original industry research. Design surveys, interviews, benchmarking studies, and other research that uncover meaningful trends across the research community and turn those findings into reports, articles, presentations, and industry insights.
Create thought leadership researchers actually want to read. Partner with Marketing to develop high-quality content including research reports, articles, playbooks, webinars, social content, and practical resources for research and product teams.
Researcher at Heart: You bring meaningful UX Research experience and a deep understanding of how research operates within modern product organizations, with a natural curiosity for uncovering patterns, developing insights, and turning them into actionable recommendations.
Consultative & Strategic: You quickly understand how organizations operate, ask thoughtful questions to diagnose challenges, and provide credible guidance that helps research practitioners and leaders improve their research practices.
Excited to Expand Your Impact: You may be ready for something different from a traditional in-house UXR role and are energized by the opportunity to work across multiple organizations and influence the practice of research at an industry level.
Exceptional Communicator & Storyteller: You can turn complex research concepts and findings into clear, compelling narratives and are comfortable facilitating conversations, presenting ideas, and engaging audiences from research practitioners to product leaders and executives. Conference speaking experience is a plus, but not required.
Strong Writer : You enjoy writing and can translate your expertise into thoughtful, useful content. You don’t need to already be a prolific creator or have a large personal following.
Relationship-Driven: You genuinely enjoy meeting other researchers, exchanging ideas, and building long-term relationships across the community.
Collaborative & Adaptable: You enjoy working across Marketing, Sales, Customer Success, and Product, and are comfortable taking ownership, navigating ambiguity, and moving fast.
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
The On-Target-Earnings (OTE) range for this full-time position is $165,000-$200,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in postings reflect the OTE only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us.
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