Sales Support Representative – Order Fulfillment Specialist
Role Summary:
- Serve as the primary point of contact for customers for a defined order portfolio, ensuring timely, proactive, and accurate communication throughout the order lifecycle.
- Own and manage the full order scope and schedule, including order entry, collection, shipment coordination, and customer communications.
- Create, process, and manage sales orders in SAP S/4 as they progress through the site.
- Review customer purchase orders to ensure all required information is accurately entered into SAP S/4 and processed in compliance with site procedures, regulatory requirements, and trade compliance policies.
- Foster a positive and professional working environment that challenges the status quo, promotes continuous improvement, and drives an exceptional customer experience.
- Collaborate cross-functionally with internal teams to ensure timely and accurate completion of all internal and customer-facing activities, submittals, and approvals required to support order delivery and payment milestones.
- Ensure on-time shipment of goods and accurate processing of progress and final invoices, bonds, letters of credit, and other financial documentation required to secure timely cash collection.
- Proactively identify and resolve bottlenecks on critical path items to keep order execution on schedule.
- Maintain end-to-end ownership of assigned orders, including final cash collection, as applicable.
- Build and sustain effective working relationships with customers and internal stakeholders.
- Support team members and demonstrate a collaborative mindset, contributing beyond immediate responsibilities when needed.
Responsibilities & Requirements:
- Bachelor’s degree in Business or a related field, or equivalent relevant work experience.
- Experience managing sales orders, invoices, and shipping documentation in SAP S/4.
- Strong verbal and written communication skills, with high proficiency in English; additional languages are a plus.
- Advanced skills in Microsoft Office applications.
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Preferred Experience / Skills:
- 2–5 years of relevant experience in order management, customer service, or supply chain operations.
- Experience with SAP administration, contract review and pricing.
- Strong interpersonal and relational communication skills, with confidence in customer and stakeholder interactions.
- Advanced level of English.
