Sales Support Representative

The Job

As a Sales Support Representative at STICHD, you play a key role in managing the full order to cash process and ensuring exceptional service for both our customers and our sales teams. You will take ownership of order management, forecasting, and deliveries, providing reliable support to your assigned accounts. In addition, you will contribute to sales activities that help grow our business categories and brand portfolio, with the aim of maximizing revenue and profitability.

Your Mission

• Deliver excellent service and support to our customers;
• Oversee the full order to cash process and ensure deliveries meet agreed customer requirements;
• Analyse and track sales and turnover results within your client portfolio, identifying commercial opportunities for the Sales team;
• Propose actions and improvements to further strengthen the business;
• Liaise between customer forecasts and internal stock planning to ensure accurate alignment;
• Manage Accounts Receivable for your assigned accounts;
• Continuously assess current ways of working and proactively explore new opportunities;
• Serve as a sparring partner for Sales by advising, informing, and when needed, challenging them on collections, commercial opportunities, terms & conditions, replenishment methods, and logistics models;
• Plan and prepare sales meetings together with the sales team;
• Occasionally travel to markets, visit customers, and participate in International Sales Meetings;
• Monitor the SMU and SH (special handling) processes where applicable, ensuring on-time delivery;
• Work closely with our Warehouse in Tilburg to follow up on logistics processes;
• Other occurring relevant activities and/or projects.

Your Talent

• You have proven commercial experience developed in supportive or account supportive roles;
• You have knowledge of international trade conditions, incoterms, export procedures and documentation;
• Fluent written and verbal communication in English, any additional language is considered as a plus;
• Excellent knowledge of Microsoft Office and Excel ( and knowledge of SAP is preferred as well as basic knowledge in BI);
• You are a strong and positive team player with a solution focused approach and a high quality standard of execution and delivery;
• Your aim is to sit in the control seat by proactive work, multitasking and working together with all different dept. within our organization to reach collective goals;
• You are proactive and problem solving, eager to learn, self-starter, self-aware and self-confident, not afraid to speak up, hands-on; we learn by doing every day with a focus on improvement and development.

 

This role is based in the UK. Working remotely from other countries is not possible.

To apply for this role, you must already have the legal right to work in the UK. We will not apply for work or residence permits.

We Offer

·         Full time position (37,5 hours per week)

·         Paid vacation leave 25 days per annum plus national leave days;

·         Business mobile phone;

·         Pension Plan, according to legal UK standards (employee contribution is 5%, employers’ is 3%, makes total 8% pension contribution);

·         Educational materials and expenses, subject to management approval;

·         Access to Classpass;

·         Employee discount on (own) products;

·         Eligibility for any additional employee benefits that the company may provide in the future.

About Us

We like to think of ourselves as a family of experts.

 

Ok, we know what you’re thinking: at over 700 members, that’s a pretty big family. But what we really mean is that, whatever our skills or our story, whatever the task or the time pressure, we’re in it together. Pushing each other, backing each other and believing in each other, always.

 

We’re one STICHD. And that matters, because this one company does a lot.

We partner with some of the world’s most iconic brands to create products that people love. From socks and underwear to swim and fanwear. From PUMA and Levi’s to Formula 1 and Manchester City. From design and logistics to retail and events. From our HQ in the Netherlands to sales offices and logistics centres all over the world. Like we said: a lot.

 

Why join us?

 

Because at STICHD, you get the best of both worlds. The buzz and exposure of working on a global scale with the world’s biggest brands. The freedom and flexibility to find your own passion and follow your own path. But most of all, because we care. We really care. About our brands and products. About each package and every fan’s experience. About one another.

 

We have some amazing people at STICHD. People with different backgrounds and skillsets, perspectives and personalities. Global leaders in their field who always stay curious, grounded and never stop learning.

 

Does this sound like it could be you? Click ‘apply’ and show us what you’ve got!

 

AQCUISITION AS A RESULT OF VACANIES IS NOT APPRECIATED

 

STICHD provides equal opportunities for all job applicants, regardless of race, colour, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at STICHD and PUMA, and we do not tolerate any form of harassment or discrimination.

At STICHD and PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically.