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Accra, Greater Accra Region, Ghana
Hybrid
As Sales Trainer, you equip our sales force in your region with the tools, skills and knowledge to sell new and existing products well. You will raise the productivity of new DSRs, make sure newly recruited DSRs convert, and support sales activity across the region. You sit in the Sales department and report to the Regional Sales Training Lead.
M-KOPA is a pan-African fintech providing asset financing and credit to underserved customers. We have reached 10 million customers and extended $2B+ in credit. 86% of customers report a better quality of life, and 55% are accessing financial services for the first time. Our 2,300+ employees and 35,000+ field agents make it happen, and the Direct Sales Representatives (DSRs) you train are where every customer relationship begins.
This is a hybrid role, you would be working from our offices in Ghana, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Head of Sales.
Own the conversion of every newly recruited DSR, measured by F7 (at least 1 sale within 7 days of registration), F30 (at least 8 sales within 30 days) and F60 (at least 8 sales in the next calendar month after F30).
Deliver regular in-class onboarding per territory each month, plus DSR career training and FSM/SE training as required. Teach proper onboarding and KYC fidelity so Quality of Sales reaches 95%.
Build the annual training calendar from needs surveys, assessments and feedback. Define clear outcomes with stakeholders, design training that can be applied the day after, and document your results.
Keep DSRs informed during outages such as system downtime, credits not updating or internet issues.
Reach at least 80% satisfaction and make sure every team is trained and ready to perform.
At least a bachelor’s degree from a recognised university and at least 18 months as a Sales Trainer.
Strong command of Learning Management Systems, excellent presentation and MS PowerPoint skills, and solid business strategy, reporting, coaching and data analysis skills.
Self-motivation, a drive for results and a professional approach. You can train effectively in English and a local language, and Twi is an added advantage.
The honest part
This role is accountable. Your DSR conversion numbers are visible, the 95% Quality of Sales and 80% satisfaction targets are real, and outages will ask you to communicate clearly at short notice. If you want your training judged by what your people go on to sell, you’re probably ready for exactly this.
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.
