Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.
Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.
The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).
Pay Range:
$17.25 - $21.16
Scheduled Weekly Hours:
40
Position Overview
ESSENTIAL FUNCTIONS
- Schedule participant medical, specialty, dental, vision, therapy, and diagnostic appointments.
- Reviews physician orders to assure timely and accurate scheduling of testing and procedures.
- Maintains complete and accurate participant schedules, including the amount, frequency, and duration of service that has been identified in the plan of care.
- Escalates appropriately when requests for scheduling changes are received that require a physician's order. Records all scheduling changes, updates, and deletions on the schedule daily.
- Effectively and accurately coordinates and communicates with all departments within Capital Health PACE that are involved with the participant appointments.
- Works closely with clinical leaders to ensure accuracy of all information and to ensure that participant education has been completed by nursing prior to appointments.
- Coordinates home health aide services for appointments as determined by participant care plan. Creates EMR authorization, transportation appointment, and escort appointment. Calls participants and caregivers and reminds them of the next day appointment(s). Schedules appointments for consulting physicians.
- Performs accurate and timely scanning of medical record documents. Gathers medical records information needed for physician office visits and uploads provider information returned post appointment into electronic medical record. Obtains and inputs authorizations for services into the electronic medical record in a timely manner.
- Utilizes excellent telephone etiquette to provide follow-up phone calls to participants regarding appointment scheduling time and revisions. Organizes appointment schedules with transportation department and notifies participants of transportation times.
- Attends IDT meeting daily and huddles as scheduled to remain current on participant care and appointment needs. Coordinates with transportation services for all scheduled and cancelled participant appointments.
- Confirm appointments and communicate schedules with participants, caregivers, transportation staff, and providers. Serve as the primary point of contact for scheduling-related questions. Build collaborative relationships with provider offices and community partners.
- Accurately document appointments, transportation arrangements, and scheduling activities in the electronic medical record and scheduling systems. Maintain organized scheduling records and participant calendars.
- Ensure timely communication and documentation of missed appointments and follow-up actions.
- Provide courteous and professional service to participants and families. Demonstrate patience, empathy, and respect while assisting older adults.
- Support the PACE mission of helping participants remain safely living in the community.
- Performs other duties as assigned.
MINIMUM REQUIREMENTS
- High school diploma or GED. One year of college or technical school preferred.
- One year of related healthcare experience.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Frequent physical demands include: Sitting , Squat/kneel/crawl , Wrist position deviation , Keyboard use/repetitive motion
- Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Pinching/fine motor activities , Taste or Smell , Talk or Hear
- Continuous physical demands include:
- Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs.
- Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate Hearing
- Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Extreme Temperatures , Radiation , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter
IND123.
This position is eligible for the following benefits:
- Healthcare FSA
- Dependent Care FSA
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance
- Voluntary Life Spouse
- Voluntary Life Employee
- Voluntary Life Child
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time-Off Program
The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.
The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.
