Senior Engineer I, Global Product Support

Job's mission

As a Senior Engineer I, Global Product Support (PECVD) at ASM Korea, you will operate at the highest technical level, serving as a key escalation expert for advanced PECVD systems deployed at global customer sites.
This role combines deep hands‑on troubleshooting capability with strong global collaboration, enabling rapid resolution of complex issues and continuous improvement of product performance, reliability, and customer satisfaction. Based in Korea, this position requires frequent interaction with global field teams and customers, and extensive international travel to support critical escalations and installations.

What you will be working on

• Provide advanced technical product support for ASM PECVD equipment, including complex electro‑mechanical systems and software‑driven modules.
• Diagnose, troubleshoot, repair, and debug high‑severity issues escalated from field service engineers and regional product support teams.
• Act as the final escalation point when standard troubleshooting paths are exhausted, delivering clear, executable solutions under time‑critical conditions.
• Support customer installations, system recoveries, and performance optimization at customer sites when deep technical intervention is required.
• Collaborate closely with R&D, engineering, and product teams by feeding back design, reliability, and serviceability insights to drive continuous product improvement.
• Deliver technical training and knowledge transfer to field engineers and internal teams to strengthen global support capability.
• Engage directly with customers to resolve highly technical issues and ensure optimal system performance and uptime.
• Travel domestically and internationally (up to 50%) to support field operations, customer escalations, and critical projects.

What we are looking for

• Bachelor’s degree in Engineering, preferably Mechanical Engineering or Electrical Engineering.
• 8+ years experience, with strong exposure to semiconductor equipment or manufacturing environments
• Minimum 3 years of hands‑on experience with PECVD in semiconductor manufacturing or equipment environments.
• Strong understanding of electro‑mechanical systems, vacuum systems, and software‑controlled semiconductor equipment.
• Proven ability to diagnose and resolve complex technical problems in high‑pressure, customer‑facing situations.
• Excellent analytical and structured problem‑solving skills.
• Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences.
• Strong presentation and discussion skills, with confidence leading technical reviews and escalation meetings.
• Willingness and ability to travel up to 50% globally.
• Customer‑focused mindset with the resilience to remain effective during critical, time‑sensitive escalations.

What sets you apart

• Deep expertise in PECVD process fundamentals and tool behavior, beyond standard operational troubleshooting.
• Experience acting as a global escalation owner or senior technical authority in product support or service organizations.
• Strong collaboration skills with R&D and design teams to influence product reliability and maintainability improvements.
• Proven ability to balance hands‑on technical execution with clear documentation and knowledge sharing.
• Experience supporting multiple customer sites across regions and cultures.
• Prior exposure to training or mentoring field engineers is a plus.