Who You Are
You are a structured, proactive, and analytical partner-management professional who combines operational discipline with strong relationship-building skills. You challenge incomplete information, communicate clearly across cultures and time zones, and follow issues through to documented closure.
You are equally comfortable managing detailed onboarding and systems-of-record administration and leading direct conversations about partner readiness, performance, compliance, and corrective action. You balance productive long-term partnerships with sound judgment, process integrity, customer impact, and business accountability.
About The Role
As the Subcontractor-Partner Manager, you will own the operational execution of Myriad360's subcontractor-partner lifecycle, from sourcing, qualification, onboarding, competitive bidding, and systems administration through engagement monitoring, performance management, corrective action, requalification, and continuous improvement. You will report to the VP of Subcontractor-Partner Program Management and work closely with Strategic Priorities Operations and cross-functional stakeholders in the United States.
Other responsibilities include:
Subcontractor-Partner Operations Onboarding Analyst
- Operations Process and Systems Execution: Perform defined Service Strategic Priorities Operations workflows within the processes, controls, data standards, and systems managed by Sarah Gold and her team; coordinate access, issue resolution, workflow changes, and data-quality improvements with Strategic Priorities Operations.
- Partner Master Data and Onboarding: Maintain the consolidated subcontractor-partner database; create and update partner records; connect partners to customers, projects, services, geographies, spend, capabilities, certifications, contracts, SOWs, compliance status, evaluations, and performance history.
- Qualification, Compliance, and Requalification: Research prospective partners; collect and validate onboarding, insurance, security, certification, contract, compliance information; administer annual requalification; and post approved status changes to the systems of record.
- Quote, Bid, and Selection Administration: Manage standardized quote solicitations, track responses, normalize pricing, evaluate compliance and value, prepare scoring matrices and recommendations, and document shared selection decisions and supporting evidence.
- Contract, SOW, and Engagement Setup: Coordinate Solution Provider Agreement (SPA’s), similar to Master Service Agreements (MSA’s), but for Subcontractors, contracts, Solution Proposal’s (SP’s) similar to Statements of Work (SOW’s), reviews, approvals, and engagement setup; confirm active work is linked to an approved partner and authorized SP/SOW; identify and escalate missing or unauthorized documentation.
- Evaluations, Scorecards, and Engagement Health: Administer engagement closeouts and evaluations; maintain scorecards, capability records, RAG health, performance trends, project-status information, and stakeholder feedback.
- Exception and Corrective-Action Tracking: Maintain cost, effort, schedule, quality, customer, rework, replacement-cost, customer-credit, margin-erosion, double-effort, and recovery logs; track owners, due dates, evidence, escalation, and closure status.
- Reporting, Sourcing, and Improvement: Prepare dashboards, QBR materials, management reports, meeting records, and action logs; perform capability, capacity, certification, and geographic gap analysis; document procedures; track milestones; and escalate operational or security risks.
- Subcontractor-Partner Manager
- Program Operations: Manage the daily operating cadence for partner readiness, engagement follow-up, performance reviews, requalification, corrective actions, escalation, and reporting.
- Partner Relationship Management: Serve as a primary operational contact for approved partners, reinforce customer, communication, quality, documentation, and accountability standards, and build productive long-term relationships.
- Shared Partner Selection: Review partner qualifications, delivery capability, availability, geography, pricing, compliance, past performance, customer fit, and risk; participate with Bill Bickham and applicable stakeholders in criteria-based selection decisions. The role does not select partners unilaterally.
- Engagement Risk and Performance Management: Review subcontractor-supported engagements for scope, schedule, quality, documentation, communication, customer impact, cost, margin, and non-green conditions; use evaluations and scorecards to drive timely response and recommend partner-status changes.
- Corrective Action and Recovery: Lead partner corrective-action discussions, confirm owners and closure criteria, hold parties accountable for completion, and support recovery or commercial action for rework, replacement costs, credits, margin leakage, and delivery failures.
- Compliance, Requalification, and Partner Status: Review compliance and annual requalification information, resolve or escalate gaps, and recommend preferred, approved, conditional, inactive, restricted, suspended, held, or reinstated status based on documented evidence.
- Cross-Functional Governance: Coordinate with Strategic Priorities Operations, PMO, Delivery, Finance, Legal, Procurement, Security, Presales, Solution Architecture, Sales, and partner teams; lead QBRs, assess capacity and pipeline readiness, and recommend improvements to standards, workflows, tools, and the partner ecosystem.
- Partner Development and Continuous Improvement: Identify recurring delivery or communication issues, apply root-cause analysis, recognize high-performing partners, and recommend actions that strengthen partner quality, coverage, scalability, and long-term value.
- Complete ongoing security awareness training and comply with company policies to the requirements section
- Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
- Other duties as assigned
Desired skills and experience:
- Five or more years of experience in subcontractor, vendor, or partner management; IT services operations; professional-services administration; procurement operations; project operations; or related business operations.
- Experience in an IT services, managed services, consulting, systems-integration, cloud, cybersecurity, infrastructure, or technology-services environment.
- Working knowledge of SOWs, fixed-price and time-and-materials delivery, project financials, cost controls, resource capacity, delivery quality, and customer-impact considerations.
- Experience with partner onboarding, assessments, quote and bid processes, contract or SPA support, compliance administration, scorecards, QBRs, corrective actions, and requalification.
- Ability to interpret project status, cost, effort, schedule, quality, customer, compliance, and operational-risk data and translate findings into practical recommendations.
- Advanced Excel and reporting skills, with experience using CRM, PSA/project-management, ERP, contract-management, collaboration, and reporting systems.
- Strong organization, analysis, written and verbal communication, stakeholder management, sound judgment, and follow-through; ability to support United States-based stakeholders from Manila and participate in recurring meetings across time zones.
- Managing or governing IT subcontractors, delivery partners, technical consultants, professional-services providers, or outsourced delivery resources.
- Salesforce, NetSuite, OpenAir/SuiteProjects Pro, ScopeStack, Smartsheet, Power BI, Microsoft 365, Slack, ChatGPT, or comparable platforms.
- Partner tiering, preferred-partner programs, supplier segmentation, strategic sourcing, capability and geographic coverage planning, process mapping or automation, and offshore or KMC-supported operating environments.
A Little About Us
Our mission is to challenge and enable our employees to achieve great things.
We live and breathe our core values:
- We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
- Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
- Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
For this role, the package includes a competitive base salary with opportunities to earn through performance-based bonuses and/or commissions. Compensation ranges may vary depending on location.
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
