System Administrator 1

M9 Solutions is seeking a System Administrator 1 to work onsite in support of a government contract for a client located in Sacramento, CA. An active TS/SCI clearance is required.

Responsibilities

• Provide assistance to end users in accessing and using IT systems.
• Answer help desk phone calls; triage initial phone calls, provide support, and determine when escalation is required.
• Utilize a technology-based problem-tracking system (e.g., a ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing the ticket and/or escalating to the next level of support.
• Monitor enterprise system status for problems such as network outages and/or degraded services; provide initial troubleshooting and notify proper Sr. Level administrators when required.
• Support daily operations to include monitoring and reviewing system logs.
• Support configuration and management of Windows operating systems and install/load operating system software.
• Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
• Support execution of IAVA updates and patching to ensure compliance with Information Assurance (IA) standards.
• Support application of Security Technical Implementation Guides (STIGs) to Windows-based operating systems (servers and workstations).
• Support installation, configuration, and maintenance of 3rd party applications.
• Performs root cause analysis on significant issues at appropriate level of support.
• Support preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks.
• Stay current with technological developments and make recommendations for ways to take advantage of new and emerging technology.
• Contribute to technical documentation such as standard operating procedures (SOP) and as-builts for both technical and non-technical audiences.
• Up to 10% annual travel, CONUS and OCONUS locations.
• Perform all duties under direct supervision.

Required Skills and Qualifications

• Active TS/SCI security clearance.
• Bachelor's degree and 0+ years of progressive experience, or HS Diploma or equivalent and 6+ years of progressive experience.
• Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
• Demonstrated understanding of Windows patching and vulnerability remediation.
• Basic knowledge of large-scale networking, VLANs, and routing.
• Requires reliable attendance at the client site during work hours required by the client.
• Requires the ability to work flexible shifts that include nights, weekends, holidays, and on-call as needed.
• Requires a minimum of IAT Level II certification (e.g., Security+).
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time management and organization skills to meet deadlines and quality objectives.
• Able to use MS Excel, Word, Visio, and PowerPoint.