This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Systems Support based in Brazil.
This role is responsible for supporting business-critical systems and ensuring technical issues are addressed quickly and accurately. You’ll manage incoming support tickets, troubleshoot issues, and coordinate with the appropriate teams to drive fixes through resolution. The position combines hands-on system support with operational monitoring and may involve deploying fixes or rerunning failed jobs. You’ll work with tools such as Autotime, Control-M, SQL, and Service Central in a structured support environment. After an initial training period, the role will include participation in an on-call rotation to provide coverage for critical issues outside standard working hours. This is a strong opportunity for a technically capable support professional who enjoys troubleshooting and keeping essential systems running reliably.
Accountabilities
- Receive, review, and service technical support tickets submitted through Service Central and Autotime.
- Troubleshoot system and operational issues, identify the appropriate resolution path, and ensure tickets progress efficiently.
- Route tickets requiring development or application changes to the appropriate technical teams for resolution.
- Monitor and support business-critical processes and help minimize disruptions to system operations.
- Perform authorized operational fixes, including rerunning failed jobs when required.
- Support Autotime activities such as configuration and timecard-related issue resolution.
- Use SQL queries, when needed, to retrieve information and assist with troubleshooting and ticket resolution.
- Work with Control-M to monitor and support automated job management processes.
- Maintain clear communication and documentation throughout the ticket lifecycle.
- Participate in an on-call rotation to provide support for critical incidents outside regular business hours, including occasional weekends.
- Complete initial system training and progressively take ownership of support activities as technical proficiency develops.
Requirements
- Proven hands-on experience supporting Autotime is required.
- Experience with Control-M and automated job management is required.
- Familiarity with Service Central or similar enterprise ticketing and service management platforms.
- Working knowledge of SQL, particularly the ability to query information for troubleshooting and ticket investigation, is preferred.
- Experience with Autotime configuration, timecard troubleshooting, or related operational support activities.
- Strong troubleshooting and analytical skills, with the ability to investigate issues methodically and determine appropriate next steps.
- Ability to distinguish between issues that can be resolved operationally and those requiring escalation to development or other technical teams.
- Strong organizational skills and attention to detail when managing multiple tickets and priorities.
- Clear written and verbal communication skills for coordinating with technical teams and business stakeholders.
- Ability to learn system-specific processes quickly and work independently after completing initial training.
- Flexibility to participate in an on-call rotation and provide occasional after-hours or weekend support for business-critical tickets.
Benefits
- Opportunity to work with enterprise systems including Autotime, Control-M, SQL, and Service Central.
- Structured initial training to build familiarity with the supported environment and processes.
- Hands-on experience supporting business-critical applications and automated operational workflows.
- Participation in an organized on-call rotation designed to distribute after-hours support responsibilities across the team.
- Opportunity to develop deeper expertise in enterprise systems support, incident management, and technical troubleshooting.
- Collaborative environment with opportunities to work alongside development and technical support teams.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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