Technical Service Engineer - North (Castrol)

Entity:

Customers & Products

Job Family Group:

Sales Group

Job Description:

Job Description

This is a role within the Castrol organisation and the successful candidate will become part of the Castrol ring-fence.  If you are part of the ring-fence, it is encouraged that your employment will move with Castrol to new ownership.

Apply now!

Castrol is a global leader in lubricants. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, relentless innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets.

At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in specialized functions or on a general management track. Castrol India has a proud legacy of encouraging top talent for leadership roles, both locally and globally.

Let me tell you about the role!

Provide strong technical support to the Sales team using broad engineering knowledge and industrial market experience. Support field  based and on site technical service requirements for customers. Develop and clearly document value propositions for new customer sales opportunities. Help protect existing business by addressing competitive threats and retaining customers. Take full ownership of New Product Introduction (NPI) activities. Handle and supervise product performance from launch through its full life cycle. Drive new technical initiatives to improve solutions and processes. Build and strengthen technical capabilities across the region.

Key responsibilities:

- Show strong safety leadership and ensure high standards of HSSE are followed and maintained. 
- Carry out field testing of new and improved Castrol Industrial products and services. 
- Act as an expert in industrial applications for both internal teams and customers. 
- Support sales teams in winning new business opportunities. 
- Work closely with sales to deliver proven, efficient, and timely solutions to customer process and application challenges using structured problem solving methods. 
- Develop and deliver high quality technical training for internal teams and customers. 
- Build and share best practice case studies that demonstrate the value and benefits of Castrol
- Support broader business goals by participating in or leading projects aligned with the Industrial strategy. 
- Mentor and train salespeople and engineers with less experience to build overall capability. 
- Review and interpret Used Oil Analysis reports to support informed technical and business decisions.

Experience & Qualifications:

Education 

Bachelor's degree in Engineering – Mechanical, Chemical, Lubrication, Manufacturing, or another related field

Experience 

• Minimum of 8 years industrial technical service or sales or product development  experience
• Must be technically savvy and experienced in using Microsoft Office Suite, Sales CRM (i.e. Sales force), and other sales/engineering related tools
• Expertise in Metalworking fluids and High Performance Lubricants along with related field applications across many customer market segments
• Strong value selling and external interpersonal skills
 • Knowledge and understanding in sustainability (energy savings, water reuse, net zero, etc.) preferred
• Skilled in the use of problem solving techniques
• Must be at least 18 years of age; Legally authorized to work in the United States; and not require sponsorship for employment visa status (i.e. H1B, TN, etc.) now or in the future
• Conduct one’s self in a manner that is safe, ethical, and consistent with applicable laws and regulations, BP Requirements, BP Who we are  and our HSSE goals as required in BP’s Code of Conduct 

• Products and Services Knowledge: Mastery 
• Problem Solving: Mastery
• Project Management: Skillful
• Customer Training: Skillful
• Measuring & Demonstrating Customer Value: Mastery

Skills & Competencies 
>Customer relationship management - Skillful
> Sales analysis - Skillful
> Relevant knowledge of Manufacturing Industry – Skillful 
> Territory management - Skillful
> Ability to manage Distributor network and managing indirect sales representatives. Ability to lead and Empower team to achieve company objectives - Mastery
> Ability to execute company offers, programs with the help of distributor partners - Skillful

Travel Requirement

Up to 25% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Channel Management, customer and competitor understanding, Customer promise execution, Customer Segmentation, Customer Service Design, Delivers an effortless customer experience, Demand Management, Digital Fluency, Internal alignment, market, Negotiating value, Offer and product knowledge, Operational pricing, Sales forecasting/demand planning, Sector, Using insights dashboards

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.