Pensacola, Florida, United States
Onsite
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SUMMARY: Installs, configures, and repairs microcomputer hardware and software systems. Provides hardware and software technical assistance and support to system users. Utilizes a working knowledge of computer hardware and software systems in order to carry out installation and set-up. Possess and display applied knowledge of currently supported versions of various Microsoft products: operating systems and office applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Verify equipment components and software ordered. Create inventory sheet for computer equipment.
Installs or assists in the installation of hardware and peripheral components such as monitors, keyboards, printers, scanners, and disk drives.
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
Configures software and observes system functions to verify correct system operation.
Instructs user in use of equipment, software, and manuals.
Answers client's inquiries in person and/or via telephone concerning systems operation.
Diagnoses system hardware, software, and operator problems.
Recommends or performs minor remedial actions to correct problems based on knowledge of system operation.
OTHER DUTIES: When applicable, writes new PC-based applications.
Refers major hardware problems to outside service personnel when necessary.
Attends technical conferences and seminars to keep abreast of new software and hardware product developments, as needed.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Any employee who drives a vehicle on official business must have a driving record which meets standards set by the County and the County’s insurance carrier.
EDUCATION and/or EXPERIENCE: 1) Associates degree from an accredited two-year college or university in a technology-related field, plus one year of experience in the information technology field preferred, or 2) High School or GED plus three years related experience and training.
At least one year of the experience in the information technology field must have included: installation of hardware and peripheral components; familiarity with software packages, including their installation; diagnosis of problems; and exposure to networking.
Any equivalent combination of experience and training which provides the required knowledge, skills and abilities, may be considered for current Nueces County employees only.
LANGUAGE SKILLS: (Communication Skills) Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Have the ability to write reports, business correspondence, and procedure manuals. Possess the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS AND ABILITIES: Must be well versed in currently supported versions of Microsoft operating systems. A working knowledge of at least one high level PC development language is desirable. Must have experience with a variety of off-the-shelf software including spreadsheets, databases, e-mail and word processors, etc. Ability to write new PC-based applications, and experience in diagnosing PC and network problems is preferred. Experience in networking is desirable.
CERTIFICATES, LICENSES, REGISTRATIONS: Texas Motor Vehicle Operator's License. The following professional certifications are preferred: 1) CompTIA A+ Certification; 2) Microsoft Office Specialist Certification; 3) Microsoft Certified Software Engineer; 4) Cisco Certifications; 5) Telecommunications Industry Association and Institute of Electrical and Electronics Engineers standards.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands, handle, or feel objects, tools, or controls. The employee frequently is required to sit and talk or hear. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to risk of electrical shock and risk of radiation. The noise level in the work environment is usually moderate. Employees must be able to work under tables and/or desks and in utility closets. Employee must work from ladders and/or high places.
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Job Post End Date -
06-14-2026Want to know if this job is worth applying to?