Testing Operations Coordinator

Duties and responsibilities

Testing Program Management:

• Write-up and send testing assignments to established testing groups, ensuring all testing locations are available.

• Manage the schedule of upcoming tests and test store availability.

• Coordinate ingredients for test stores to use.

• Create and assign tasks for testing stores.

• Work in the test kitchen baking desserts for internal taste tests as needed.

Surveys, Reporting & Data Collection:

• Create, distribute and monitor weekly surveys for current and upcoming test desserts.

• Gather and report on all surveys in the form of organized feedback, photos, and videos. 

• Create and organize targeted variations of weekly reports on each test product. 

Store Communication, Support & Onboarding:

• Approve tested products weekly with stores and provide feedback if not approved.

• Communicate regularly with testing stores. 

• Monitor store activity, audit and record activity, and reach out when a lack of activity is noticed.

• Onboard new test stores, including sending physical assets for the program.

• Use troubleshooting techniques to help stores in need of assistance during testing.

• Conduct quarterly 1:1s with all test stores

Assets, Reviews & Store Feedback:

• Edit, audit, and upload instructional recipe videos.

• Create, audit, and distribute weekly support assets for test desserts.

• Provide weekly performance reports back to test stores regarding how the previous dessert performed.

• Reward points to customers for participating in a test.

• Assist the Director of Menu Operations with all other tasks as needed. Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Qualifications

Crumbl Franchise or similar network experience strongly preferred

Bachelor's degree in analytics, culinary arts, communications, or related field preferred.

2+ years' experience working in analytics, restaurant operations, consumer insights, or other related fields.

Exceptional communication skills, written and verbal

Demonstrated ability to create structure and prioritize work

Comfortable working in a fast-paced, results-oriented culture

Flexible and adaptable—able to work and thrive in ambiguity

Advanced time management skills and ability to multitask with different priority and task levels

Strong technical skills (Google Drive, Slack, Canva, Baking Equipment, etc)

Adaptable communication skills to work with cross-functional teams and stakeholders at all levels