V102 - Virtual Client Support Receptionist

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Job Description:

Job Duck is seeking a Bilingual Receptionist to serve as a welcoming first point of contact for callers while providing consistent support to a busy professional team. The primary focus of this role is answering and returning phone calls, connecting callers with the appropriate person, and helping ensure every interaction is handled clearly and professionally. This opportunity is ideal for someone who enjoys receptionist work, takes pride in being available for the team, and can deliver reliable service during both quiet and high-volume periods. Through thoughtful communication and timely follow-up, this individual will help create a positive experience for every caller.

• Monthly Compensation Range: from $1,015 to $1,100 USD.

Responsibilities include, but are not limited to:

• Transfer calls to the appropriate team member or department.

• Use Lawmatics and PracticePanther to support call related and client related workflows.

• Answer incoming phone calls promptly and maintain a warm, professional tone.

• Maintain dependable attendance and remain available to answer calls throughout scheduled working hours.

• Serve as the primary point of contact for callers.

• Use Microsoft Office tools and Fireflies as required for assigned work.

• Manage multiple incoming calls during busy periods while remaining calm and organized.

• Follow up with referral sources.

• Use Google email, calendar, chat, and video tools for daily communication and scheduling.

• Use RingCentral for telephone communications.

• Follow up by phone with existing clients.

• Schedule appointments and maintain accurate calendar information.

• Gather initial information from callers before transferring them.

• Direct prospective client calls to the intake team when appropriate.

• Return phone calls in a timely manner.

Requirements:

Additional Job Description:

• Work Schedule: Monday through Friday, 9:00 AM to 6:00 PM EST

• Primary Systems: Lawmatics, PracticePanther, RingCentral, Google email, Google Calendar, Google chat and video tools, Microsoft Office suite, and Fireflies

Required Skills:

•Minimum of 1 year of experience in a client-facing role, such as customer service or sales.
•Advanced/native-level English skills (both written and spoken)

• Warm, friendly, and professional telephone presence

• Clear and confident spoken English

• Bilingual verbal communication

• Active listening skills

• Empathetic and thoughtful communication

• Ability to understand conversational context and adjust communication appropriately

• Composure during periods of high call volume

• Ability to manage several incoming calls without becoming overwhelmed

• Reliable attendance and punctuality

• Strong verbal communication skills

• Professional call handling and call transfer skills

• Scheduling and calendar coordination

• Client service orientation

• Follow-up and information gathering skills

• Genuine interest in long-term receptionist work

Work Shift:

9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Languages:

English

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.