For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.
Essential Functions:
Business Operations:
- Responsible for the global P&L of the Digital Transformation Strategic Consulting organization.
- Regular monitoring and management of business operations such business consultant utilization, project assignment and customer deal pipeline.
- Meetings, communication and reporting with the Leadership Team.
Business Consulting:
- Carry out business analysis engagements with Customers including, but not limited to, process mapping, data mapping and return on investment assessments.
- Meeting with customer domain experts to understand their specific workflow and business challenges and requirements.
- Understanding Customer requirements and workflows.
- Documenting Customer project information and workflows, using templates and tools such as process mapping applications.
- Providing relevant advice and recommendations to Customers.
- Maintain current awareness of industry best practices in Business Consulting, process, technology and standards.
- Maintain and develop a working knowledge of technologies required for the successful delivery of Customer projects.
- Provide project leadership and responsibility for timely delivery of quality project deliverables.
- Responsible for ensuring their time spent on billable customer projects is accurate and updated at the end of each working day.
Line Management:
- Management of direct reports, including feedback and support on connections with clients, working time and accuracy of daily billable time.
- Ability and experience to coach and mentor team members.
- Approving holidays and conducting return to work interviews.
- Provide input into employee probation and performance reviews.
- Actively participate in the recruitment process, including interviewing candidates and recruiting decisions concerning prospective new employees.
- Communicate constructively with team members to ensure they are effectively engaged and utilized effectively.
Customer Relationships:
- Maintain and evolve customer relationships through professional engagement with customer contacts, in person, remotely and through written communication.
- Continually assess the project delivery to ensure it is successful not only in terms of a Statement of Work, but in terms of meeting the customer expectations and business goals.
- Always portray Digital Transformation and ProPharma in a positive light when interacting with Customers and Prospects.
- Helping Digital Transformation to Secure new clients and projects.
- Contributing to Digital Transformation’s ability to secure new clients and projects.
- Identify new ways in which Digital Transformation can add value to customers.
- Review of customer RFPs and contribution to RFP responses.
- Represent Digital Transformation at marketing events and advocate the use of our services through proactive discussion, presentation and engagement with customers.
Internal Projects:
- Develop Digital Transformation’s best practices and processes both internally and with partners. Adhere to these practices and strive to continually improve them.
- Contributing to the creation and development of Digital Transformation’s offerings, such as identifying new service propositions.
Necessary Skills and Abilities:
- Sound knowledge of a wide range of communication software, such as MS Teams, Zoom, email, Slack, etc.
- Ability to work at home and have responsibility for maintaining appropriate working conditions for a remote location.
- Ability to coordinate multiple tasks simultaneously.
- Ability to collect, interpret, and/or analyze complex data and information.
- Ability to understand and respond to a diverse population.
Educational Requirements:
- Bachelor's degree or a similar college degree in a relevant scientific or technology-focused discipline as a minimum.
Experience Requirements:
- Minimum of 15 years’ management experience in Life Sciences or related industry.
- Experience in creating and working with high-performance teams.
- Supervisory experience, including employee hiring and retention, performance review and discipline.
- Previous experience in consulting is strongly preferred.
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
All applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not.
Whilst ProPharma supports remote working, we also recognise the value that comes from in person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office.
***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***
