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Auckland, Auckland, New Zealand / Aotearoa
Onsite
We’re looking for a Merchant Experience Partner (MXP) to join our ANZ Merchant Experience team, owning end-to-end, white-glove relationships with our highest-value merchants — across Restaurant or New Vertical categories including grocery, alcohol, convenience and retail.
At its core, this role is about merchant-facing case resolution but we want to shift how we do that: working proactively, spotting and solving problems before merchants raise them, rather than just reacting when they do. You’ll have real scope to shape how we work with merchants, bringing ideas, taking initiative, and influencing new ways of working.
You’ll be commercially minded, comfortable with ambiguity, and confident building trust with a wide range of stakeholders, from Enterprise merchants and Franchisees to Sales, Operations and Product teams.
Please note: the initial training period for this role requires full-time, in-office attendance, five days a week, before transitioning to our 3-day hybrid pattern (Monday, Thursday and one other day of your choice).
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
